Prepare Your Business for the NHS Covid-19 App

 

New measures in place for the Hospitality, Leisure and Close Contact sectors:

  • Businesses will need to display the official NHS QR code poster for customers to ‘check-in’ in support of Test and Trace (more details below).
  • Pubs, bars, restaurants and cafés must operate table-service only.
  • Pubs, bars, restaurants and cafés, including takeaway, are required to close from 10 pm to 5 am (delivery can continue after 10 pm).
  • Customers in indoor hospitality venues must wear face coverings, except when seated at a table to eat or drink. Staff in hospitality and retail will now also be required to wear face coverings.
  • From 28th September businesses will face stricter rules to make their premises COVID Secure. Details about sector-specific guidance, including a Covid Secure Certificate to display, can be found here.

 

Collecting Customer Data

From Thursday September 24th, the NHS Test and Trace app will be able to be downloaded on mobile phones across UK. All hospitality, close contact and leisure businesses are being advised to use this system to assist with the track and trace of your customers.

By displaying the official NHS QR poster, the NHS COVID-19 app has a feature which allows users to ‘check-in’ to your venue by scanning the code. This is a secure way for individuals to ‘check-in’ as the details stay on the person’s phone. In England, people who ‘check-in’ do not then have to provide their contact details as part of the staff, customer and visitor logs. All customers must either check-in with the NHS App or give you their details, this does not change this requirement but should make it easier for your business to manage this process.

Official NHS QR posters can be generated online.

Organisations can find out more about NHS QR codes and how to generate them on the NHS COVID-19 app website.

 

The data that you are being asked to collect is personal data and must be handled in accordance with GDPR to protect the privacy of your staff, customers and visitors.

GDPR allows you to request contact information from your staff, customers and visitors and share it with NHS Test and Trace to help minimise the transmission of COVID-19 and support public health and safety. It is not necessary to seek consent from each person, but you should make clear why the information is being collected and what you intend to do with it.

You do not have to inform every customer individually. You might, for example, display a notice at your premises or on your website setting out what the data will be used for and the circumstances in which it might be accessed by NHS Test and Trace.

Full details are available here.

 

Managing the Local Situation

Some areas of the country are having to deal with local lockdowns and managing local outbreaks. We are monitoring the local situation using the government website that is updated daily.

We are also in regular communication with Merton Council’s Public Health Department. You will see currently Merton has one of the smallest incidences of Covid 19, however we must remain vigilant to provide the safest environment for our customers, so please do continue to maintain high standards of Covid awareness within your business.

 

In preparation for what to do if there is an outbreak, please read through the early outbreak management action cards here.

  1. Identify the source of the possible or confirmed case(s)
  2. Report it to Public Health England Health Protection Team (PHE HPT)
  3. Respond according to the advice received by PHE HPT

Fortius Clinic Joins Wimbledon

Love Wimbledon are delighted to have Fortius Clinic join the Wimbledon business community.

Recognised as global leaders in sports and musculoskeletal medicine, Fortius Clinic are bringing world-leading doctors and state-of-the-art facilities to the heart of Wimbledon. The new outpatient, diagnostic and treatment centre will offer rapid access to orthopaedic and sports injury treatment for residents living and working in Wimbledon and the surrounding areas.

With over 80 specialists practising at clinics and surgical centres throughout Central London, the move out of the Central London market marks an important strategic step for the business and Wimbledon offers a natural location for the clinic, given the large number of high performance athletes in the area.

The £4.5million state-of-the-art clinic in Worple Road will allow private patients to see London’s leading surgeons and physicians for a wide range of orthopaedic conditions, sports and recreational injuries, and joint replacements. The clinic features a fully equipped imaging suite with the latest technology including 3T MRI scanning, X-Ray and Ultrasound.

Jim McAvoy, Fortius Chief Executive says;

“We are delighted to be bringing Fortius to South West London. Wimbledon has been on our radar for some time and we are excited to be providing facilities that will provide world-class care and first-class service to patients and referring doctors. We have a well-earned reputation for excellence, and we look forward to serving the needs of the private patient population in Wimbledon and beyond.”

Fortius Clinic Wimbledon is located on 22 Worple Road in Wimbledon Town Centre. 

Preparing For Brexit

It is important for businesses to start taking action to prepare for new rules that will come into effect from 1 January 2021, even if you do not trade with or do business in the EU.

The London Chamber of Commerce and Industry has launched an EU Exit Hub to support London businesses with preparing for these changes that might affect them when the transition period ends. The Hub contains information and links to official guidance on a range of matters including:

  • Staff employment
  • Business travel
  • Exporting and importing
  • International trade: paperwork, costs, logistics
  • Data protection
  • E-commerce
  • Accounting and auditing
  • Public procurement
  • Intellectual property
  • Taxation

Find out more here.

Mayor of London Launches
Back To Business Fund

Back to Business Fund Pay It Forward

 

The Mayor of London has launched a £1m Back to Business Fund, match funding up to £5,000 for small and independent businesses through the Pay It Forward London crowdfunding platform. The funding is intended to help businesses expand their operation online, invest in the future and adapt to safe, socially distant practices in sectors that rely on physical trading, including retail, hospitality, leisure, tourism, travel, creative and arts, entertainment and recreation, and health and fitness.

To be eligible, your business will need a crowdfunding project on Pay It Forward London and reach 25% of your campaign target. Once 100% of your target is reached, the funding is released, up to £5,000 – or 50% of your campaign target.

For more details about eligibility, to set-up a project and to apply click here.

Prepare Your Business for Local Lockdowns

 

As we start to recover from the national lockdown, the last thing any business needs to be considering is a local lockdown.

Love Wimbledon is in regular contact with the Director of Public Health and the Merton Council Business Support team and we are monitoring the local statistics carefully. Currently, the risk in the local area is very low. Should any indication of a local lockdown in Wimbledon emerge, we will maintain our communication and support to our BID businesses by keeping you up-to-date with any information.

In the meantime, the CBI (Confederation of British Industry) has recently released a factsheet to help businesses prepare for and navigate local lockdowns.

This covers issues such as:

  • Adding local lockdowns into your business continuity risks
  • Ensuring that you understand any restrictions or measures implemented
  • Sending out clear, reassuring communications to staff
  • How long local lockdowns can last
  • The best way for business to engage with government over local lockdowns
  • How businesses should respond to outbreaks in their workforce

We urge all our businesses to check out the factsheet here, which also includes government guidance on local lockdowns.

Love Wimbledon BID is here as usual to support your business through these times.

 

Love Wimbledon Accredited as a Good Work Standard Employer

 

In partnership with CIPD, the Wimbledon based professional body for experts in people at work, the Mayor of London’s Good Work Standard was officially launched in summer 2019 – part of his commitment to making London the best city in the world to work. The Good Work Standard sets a benchmark for every London employer to work towards and achieve, so that they contribute to a fairer and more inclusive London economy.

Love Wimbledon are pleased to be the first official Good Work Standard employers in Wimbledon and the second Business Improvement District in London to receive such accreditation. We believe this is an important recognition of our commitment to our people. It also reflects the many ways in which we are striving for the best possible working conditions for our employees.

In order to achieve the Good Work Standard accreditation, employers must complete and demonstrate a number of requirements across the four pillars of this benchmark. This includes: fair pay and conditions, workplace wellbeing, skills and progression, diversity and recruitment.

By signing up to the Good Work Standard, employers signal that they are committed to healthy, fair and inclusive workplaces. We know this is an important step in attracting and retaining a diverse, talented and successful workforce and we hope to assist other businesses in realising these benefits.

To read more about the Good Work Standard, including how your business can work toward achieving this, click here.

See the full list of accredited employers here.

Wimbledon Post Office Wins Award For Service During Covid

Wimbledon’s The Broadway Post Office recently won a ‘We’re Stronger Together’ award for their service during the Covid-19 pandemic.

 

The Broadway Post Office won the Better for Customers category at the Post Office’s ‘We’re Stronger Together’ regional awards for Greater London. These awards recognise efforts made by postmasters across the region to keep branches open during Covid-19 pandemic and serve their community.

The award was presented virtually to Postmaster Atul Bathia who runs The Broadway Post Office, by Post Office Chief Executive Nick Read. Postmasters who operate branches in the Greater London region had the opportunity to share their experience of running their branch during the pandemic and hear directly about the Post Office’s future growth strategy.

Post Office Area Manager Nafisa Huda, said:

“The Broadway Post Office won in this category for their dedication to the customer in challenging circumstances. Despite being short-staffed, the team decided to focus their efforts on limiting the time a customer would have to spend in branch waiting. Additionally the team managed to increase their Drop & Go service to become the branch with the greatest new sign-ups in London. Their dedication to the customers has been recognised by their receipt of many thank you cards and gifts which have flooded into the branch in recent weeks.”

Postmaster Atul Bathia, said:

“I would like to thank my entire staff team both on the Post Office side and retail side who have been fantastic and have worked hard for me through this difficult time. I also have had tremendous help and support from the Post Office Thank you. Finally, I would like to say a special thank you to all my customers who have been supportive, understanding and caring for all of my Team and other customers by keeping each other safe!”

Nick Read, Chief Executive at the Post Office, said:

“I have heard many inspiring stories of postmasters going the extra mile and I have welcomed the opportunity to hear first-hand how postmasters in Greater London have fared during the pandemic including The Broadway. All retailers have been affected and Post Office was no exception. The next few weeks and months will be a critical period as we try and return to a sense of normality. Post Office branches have a vital role to play in supporting their customers and communities, as well as helping small businesses and independent retailers get back on their feet.”

Cash will continue to play a vital part in our economic recovery from Covid-19. Post Office branches are often the last counter in town where businesses can deposit a day’s takings. Currently business deposits are growing between 10 – 20% week on week.

For small businesses, being able to get goods out to customers is key. Post Office’s ‘Drop and Go’ parcel service has seen a 70% increase in use month on month. Last month, Post Office reactivated its online foreign exchange service and its branch pre-order operation. Customers planning trips abroad can order over 60 currencies online for next day home delivery or collection from all 11,500 Post Office branches. The option to collect in-branch helps increase footfall at our branches and on the UK’s High Streets.

The Broadway Post Office is based at 89 The Broadway, Wimbledon – pop in, show your support to a fellow business owner and #LoveLocal.

Eat Out To Help Out Scheme

 

The government has launched the Eat Out To Help Out scheme to incentivise customers to eat at restaurants during the month of August, namely on slower days of the week.

 

The scheme is valid every Monday-Wednesday from 3 to 31 August 2020 and your business can offer a 50% discount, up to a maximum of £10 per person, to diners for food or non-alcoholic drinks to eat or drink in, which you can then claim back from the government.

 

The government will be doing a national promotion of the scheme and have provided free downloadable marketing materials for you to communicate your participation here.

 

We encourage you to register your business. It is essential to let us know you’re taking part so that we can promote this to the local community as part of our #LoveLocal campaign. 

Who can register

You can register if your establishment:

  • sells food for immediate consumption on the premises
  • provides its own dining area or shares a dining area with another establishment for eat-in meals
  • was registered as a food business with the relevant local authority on or before 7 July

You cannot register:

  • an establishment that only offers takeaway food or drink
  • catering services for private functions
  • a hotel that provides room service only
  • dining services (such as packaged dinner cruises)
  • mobile food vans or trailers
  • If your application is based on dishonest or inaccurate information, your registration will be revoked.

For more details about eligibility, how to make a claim and to register, click here.

To take advantage of savings when dining in at a fellow local restaurant in Wimbledon, click here.

Government Announce ‘Recovery Advice for Business’ Scheme

 

The government have just announced their new ‘Recovery Advice for Business’ scheme, through which small businesses will receive free, one-to-one advice from expert advisers on how they can bounce back from coronavirus (COVID-19) and to prepare for long-term recovery.

 

The scheme is hosted on the Enterprise Nation website, and backed by thousands of expert professional and business services advisers who are on hand and ready to do their bit in offering bespoke, specialist assistance in the following areas: accountancy, legal, advertising, marketing, recruitment and digital.

Each adviser has offered at least one hour of free advice a month until the end of 2020 which could deliver a lifeline to thousands of SMEs looking for support.

These experts come from some of the UK’s major professional and trade bodies who have signed up to support the scheme, including: The Chartered Institute of Personnel Development (CIPD), the Institute of Chartered Accountants England & Wales (ICAEW), the Advertising Association, the Law Society and the Management Consultancies Association (MCA).

How Does It Work?

Businesses who wish to access the support, must do so via Enterprise Nation platform. They will then be asked questions on the ‘Make a Plan’ diagnostic tool. This will allow Enterprise Nation to assess and identify both the level and specific areas of support needed.

They will subsequently be directed to a personalised dashboard where they will receive a detailed action plan which will include links to suggested tailored advice and relevant professional advisers willing to help.

Advice will focus on key areas:

  • accounting and finance
  • people and building a team
  • planning, strategy and pivoting
  • marketing, PR and social media
  • Technology and digital tools

Over 12,000 advisers in the existing Enterprise Nation community are available to provide advice through the platform, with more new professional advisers being signed up specifically to support the scheme.

Enterprise Nation is providing free access to the platform, until 31st December 2020

Want To Support The Scheme As A Business Expert?

Advisers will need to belong to a professional or trade body and hold valid Professional Indemnity Insurance (PII) to join the platform and offer advice. They will then need their Trade Body Coupon Code, demonstrating their membership of a professional body, and the link to the Enterprise Nation adviser sign-up page. This will enable advisers to sign up as part of the programme, for free membership, for the duration of the programme until the end of December 2020. It will also ensure that all advice is provided by appropriate expert advisers.

 

Click here to access this support.

Town Ranger: Update On The Streets Of Wimbledon

As Wimbledon blossoms back to life, our Town Ranger has been working especially hard to ensure that the streets of Wimbledon Town Centre remain safe, attractive and clean

Love Wimbledon is continually active in helping our town centre stay clean and be an area we can all be proud of, and the work of our town centre ranger, Tom is vital to this. In the past month alone, he has resolved a staggering 235 issues on our streets. Generally these include fly tipping and fly posting, graffiti removal, water leaks, blocked drains, waste issues and helping businesses to reduce the level of crime.

By working with Veolia, Merton Council, TfL and utility companies and more, we are able to ensure issues are resolved quickly often before the public notice them.

On Tom’s recent adventures around the town, he has found the likes of a mannequin, pushchair, sofa and a suitcase all fly-tipped in various locations around the town centre.

Wimbledon is one of the safest town centres in Greater London and we are working hard to keep it this way as the town adapts to a new normal. By continuing our work to connect retail businesses with local police and CCTV via our Town Link Radio and Littoralis (anti-social behaviour secure information sharing system) these systems help businesses to reduce crime and facilitate joint working with all key partners across the area.

Without this work, the businesses and the town wouldn’t have a voice to stay on top of these day to day issues. Tom’s daily reporting and investigating, allows Love Wimbledon to stay up-to-date with what issues are affecting businesses and work to resolve these.

The Love Wimbledon team have been instrumental in helping businesses as they re-open or prepare to do so, by dishing out our funky new floor vinyls to help businesses manage socially-distanced queues, and posters to let customers know which stores are open and which stores will be opening again soon.

 

“I have received such a lovely, positive response from businesses recently, who have really welcomed Love Wimbledon’s support as they prepare to re-open. Having strong relationships with local businesses in the town centre, has helped them to feel comfortable to discuss the issues they are facing and many have said that the community feels more connected now than ever before. ” 

 

– Tom Ruffell, Love Wimbledon Town Ranger

 

Tom has even turned into our resident photographer… Check out some of the great pictures he’s got of our businesses recently to let customers know that they’re open and ready to welcome visitors back in safely.

Love Wimbledon has been preparing the town centre, so that it is ready to welcome consumers back to shop safely and responsibly, as well as maintaining Wimbledon as an attractive, vibrant, and well cared-for town to visit. In addition to the work mentioned above, we contract with Community Clean to provide graffiti removal and deep cleaning of areas of the town centre once a month.

Incidents can be reported directly to our Town Ranger by emailing Tomr@lovewimbledon.org or by calling 020 8619 2012.