New measures in place for the Hospitality, Leisure and Close Contact sectors:
- Businesses will need to display the official NHS QR code poster for customers to ‘check-in’ in support of Test and Trace (more details below).
- Pubs, bars, restaurants and cafés must operate table-service only.
- Pubs, bars, restaurants and cafés, including takeaway, are required to close from 10 pm to 5 am (delivery can continue after 10 pm).
- Customers in indoor hospitality venues must wear face coverings, except when seated at a table to eat or drink. Staff in hospitality and retail will now also be required to wear face coverings.
- From 28th September businesses will face stricter rules to make their premises COVID Secure. Details about sector-specific guidance, including a Covid Secure Certificate to display, can be found here.
Collecting Customer Data
From Thursday September 24th, the NHS Test and Trace app will be able to be downloaded on mobile phones across UK. All hospitality, close contact and leisure businesses are being advised to use this system to assist with the track and trace of your customers.
By displaying the official NHS QR poster, the NHS COVID-19 app has a feature which allows users to ‘check-in’ to your venue by scanning the code. This is a secure way for individuals to ‘check-in’ as the details stay on the person’s phone. In England, people who ‘check-in’ do not then have to provide their contact details as part of the staff, customer and visitor logs. All customers must either check-in with the NHS App or give you their details, this does not change this requirement but should make it easier for your business to manage this process.
Official NHS QR posters can be generated online.
Organisations can find out more about NHS QR codes and how to generate them on the NHS COVID-19 app website.
The data that you are being asked to collect is personal data and must be handled in accordance with GDPR to protect the privacy of your staff, customers and visitors.
GDPR allows you to request contact information from your staff, customers and visitors and share it with NHS Test and Trace to help minimise the transmission of COVID-19 and support public health and safety. It is not necessary to seek consent from each person, but you should make clear why the information is being collected and what you intend to do with it.
You do not have to inform every customer individually. You might, for example, display a notice at your premises or on your website setting out what the data will be used for and the circumstances in which it might be accessed by NHS Test and Trace.
Full details are available here.
Managing the Local Situation
Some areas of the country are having to deal with local lockdowns and managing local outbreaks. We are monitoring the local situation using the government website that is updated daily.
We are also in regular communication with Merton Council’s Public Health Department. You will see currently Merton has one of the smallest incidences of Covid 19, however we must remain vigilant to provide the safest environment for our customers, so please do continue to maintain high standards of Covid awareness within your business.
In preparation for what to do if there is an outbreak, please read through the early outbreak management action cards here.
- Identify the source of the possible or confirmed case(s)
- Report it to Public Health England Health Protection Team (PHE HPT)
- Respond according to the advice received by PHE HPT