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Prepare Your Business for the NHS Covid-19 App

 

New measures in place for the Hospitality, Leisure and Close Contact sectors:

  • Businesses will need to display the official NHS QR code poster for customers to ‘check-in’ in support of Test and Trace (more details below).
  • Pubs, bars, restaurants and cafés must operate table-service only.
  • Pubs, bars, restaurants and cafés, including takeaway, are required to close from 10 pm to 5 am (delivery can continue after 10 pm).
  • Customers in indoor hospitality venues must wear face coverings, except when seated at a table to eat or drink. Staff in hospitality and retail will now also be required to wear face coverings.
  • From 28th September businesses will face stricter rules to make their premises COVID Secure. Details about sector-specific guidance, including a Covid Secure Certificate to display, can be found here.

 

Collecting Customer Data

From Thursday September 24th, the NHS Test and Trace app will be able to be downloaded on mobile phones across UK. All hospitality, close contact and leisure businesses are being advised to use this system to assist with the track and trace of your customers.

By displaying the official NHS QR poster, the NHS COVID-19 app has a feature which allows users to ‘check-in’ to your venue by scanning the code. This is a secure way for individuals to ‘check-in’ as the details stay on the person’s phone. In England, people who ‘check-in’ do not then have to provide their contact details as part of the staff, customer and visitor logs. All customers must either check-in with the NHS App or give you their details, this does not change this requirement but should make it easier for your business to manage this process.

Official NHS QR posters can be generated online.

Organisations can find out more about NHS QR codes and how to generate them on the NHS COVID-19 app website.

 

The data that you are being asked to collect is personal data and must be handled in accordance with GDPR to protect the privacy of your staff, customers and visitors.

GDPR allows you to request contact information from your staff, customers and visitors and share it with NHS Test and Trace to help minimise the transmission of COVID-19 and support public health and safety. It is not necessary to seek consent from each person, but you should make clear why the information is being collected and what you intend to do with it.

You do not have to inform every customer individually. You might, for example, display a notice at your premises or on your website setting out what the data will be used for and the circumstances in which it might be accessed by NHS Test and Trace.

Full details are available here.

 

Managing the Local Situation

Some areas of the country are having to deal with local lockdowns and managing local outbreaks. We are monitoring the local situation using the government website that is updated daily.

We are also in regular communication with Merton Council’s Public Health Department. You will see currently Merton has one of the smallest incidences of Covid 19, however we must remain vigilant to provide the safest environment for our customers, so please do continue to maintain high standards of Covid awareness within your business.

 

In preparation for what to do if there is an outbreak, please read through the early outbreak management action cards here.

  1. Identify the source of the possible or confirmed case(s)
  2. Report it to Public Health England Health Protection Team (PHE HPT)
  3. Respond according to the advice received by PHE HPT

Mayor of London Launches
Back To Business Fund

Back to Business Fund Pay It Forward

 

The Mayor of London has launched a £1m Back to Business Fund, match funding up to £5,000 for small and independent businesses through the Pay It Forward London crowdfunding platform. The funding is intended to help businesses expand their operation online, invest in the future and adapt to safe, socially distant practices in sectors that rely on physical trading, including retail, hospitality, leisure, tourism, travel, creative and arts, entertainment and recreation, and health and fitness.

To be eligible, your business will need a crowdfunding project on Pay It Forward London and reach 25% of your campaign target. Once 100% of your target is reached, the funding is released, up to £5,000 – or 50% of your campaign target.

For more details about eligibility, to set-up a project and to apply click here.

Prepare Your Business for Local Lockdowns

 

As we start to recover from the national lockdown, the last thing any business needs to be considering is a local lockdown.

Love Wimbledon is in regular contact with the Director of Public Health and the Merton Council Business Support team and we are monitoring the local statistics carefully. Currently, the risk in the local area is very low. Should any indication of a local lockdown in Wimbledon emerge, we will maintain our communication and support to our BID businesses by keeping you up-to-date with any information.

In the meantime, the CBI (Confederation of British Industry) has recently released a factsheet to help businesses prepare for and navigate local lockdowns.

This covers issues such as:

  • Adding local lockdowns into your business continuity risks
  • Ensuring that you understand any restrictions or measures implemented
  • Sending out clear, reassuring communications to staff
  • How long local lockdowns can last
  • The best way for business to engage with government over local lockdowns
  • How businesses should respond to outbreaks in their workforce

We urge all our businesses to check out the factsheet here, which also includes government guidance on local lockdowns.

Love Wimbledon BID is here as usual to support your business through these times.

 

Wimbledon Post Office Wins Award For Service During Covid

Wimbledon’s The Broadway Post Office recently won a ‘We’re Stronger Together’ award for their service during the Covid-19 pandemic.

 

The Broadway Post Office won the Better for Customers category at the Post Office’s ‘We’re Stronger Together’ regional awards for Greater London. These awards recognise efforts made by postmasters across the region to keep branches open during Covid-19 pandemic and serve their community.

The award was presented virtually to Postmaster Atul Bathia who runs The Broadway Post Office, by Post Office Chief Executive Nick Read. Postmasters who operate branches in the Greater London region had the opportunity to share their experience of running their branch during the pandemic and hear directly about the Post Office’s future growth strategy.

Post Office Area Manager Nafisa Huda, said:

“The Broadway Post Office won in this category for their dedication to the customer in challenging circumstances. Despite being short-staffed, the team decided to focus their efforts on limiting the time a customer would have to spend in branch waiting. Additionally the team managed to increase their Drop & Go service to become the branch with the greatest new sign-ups in London. Their dedication to the customers has been recognised by their receipt of many thank you cards and gifts which have flooded into the branch in recent weeks.”

Postmaster Atul Bathia, said:

“I would like to thank my entire staff team both on the Post Office side and retail side who have been fantastic and have worked hard for me through this difficult time. I also have had tremendous help and support from the Post Office Thank you. Finally, I would like to say a special thank you to all my customers who have been supportive, understanding and caring for all of my Team and other customers by keeping each other safe!”

Nick Read, Chief Executive at the Post Office, said:

“I have heard many inspiring stories of postmasters going the extra mile and I have welcomed the opportunity to hear first-hand how postmasters in Greater London have fared during the pandemic including The Broadway. All retailers have been affected and Post Office was no exception. The next few weeks and months will be a critical period as we try and return to a sense of normality. Post Office branches have a vital role to play in supporting their customers and communities, as well as helping small businesses and independent retailers get back on their feet.”

Cash will continue to play a vital part in our economic recovery from Covid-19. Post Office branches are often the last counter in town where businesses can deposit a day’s takings. Currently business deposits are growing between 10 – 20% week on week.

For small businesses, being able to get goods out to customers is key. Post Office’s ‘Drop and Go’ parcel service has seen a 70% increase in use month on month. Last month, Post Office reactivated its online foreign exchange service and its branch pre-order operation. Customers planning trips abroad can order over 60 currencies online for next day home delivery or collection from all 11,500 Post Office branches. The option to collect in-branch helps increase footfall at our branches and on the UK’s High Streets.

The Broadway Post Office is based at 89 The Broadway, Wimbledon – pop in, show your support to a fellow business owner and #LoveLocal.

Government Announce ‘Recovery Advice for Business’ Scheme

 

The government have just announced their new ‘Recovery Advice for Business’ scheme, through which small businesses will receive free, one-to-one advice from expert advisers on how they can bounce back from coronavirus (COVID-19) and to prepare for long-term recovery.

 

The scheme is hosted on the Enterprise Nation website, and backed by thousands of expert professional and business services advisers who are on hand and ready to do their bit in offering bespoke, specialist assistance in the following areas: accountancy, legal, advertising, marketing, recruitment and digital.

Each adviser has offered at least one hour of free advice a month until the end of 2020 which could deliver a lifeline to thousands of SMEs looking for support.

These experts come from some of the UK’s major professional and trade bodies who have signed up to support the scheme, including: The Chartered Institute of Personnel Development (CIPD), the Institute of Chartered Accountants England & Wales (ICAEW), the Advertising Association, the Law Society and the Management Consultancies Association (MCA).

How Does It Work?

Businesses who wish to access the support, must do so via Enterprise Nation platform. They will then be asked questions on the ‘Make a Plan’ diagnostic tool. This will allow Enterprise Nation to assess and identify both the level and specific areas of support needed.

They will subsequently be directed to a personalised dashboard where they will receive a detailed action plan which will include links to suggested tailored advice and relevant professional advisers willing to help.

Advice will focus on key areas:

  • accounting and finance
  • people and building a team
  • planning, strategy and pivoting
  • marketing, PR and social media
  • Technology and digital tools

Over 12,000 advisers in the existing Enterprise Nation community are available to provide advice through the platform, with more new professional advisers being signed up specifically to support the scheme.

Enterprise Nation is providing free access to the platform, until 31st December 2020

Want To Support The Scheme As A Business Expert?

Advisers will need to belong to a professional or trade body and hold valid Professional Indemnity Insurance (PII) to join the platform and offer advice. They will then need their Trade Body Coupon Code, demonstrating their membership of a professional body, and the link to the Enterprise Nation adviser sign-up page. This will enable advisers to sign up as part of the programme, for free membership, for the duration of the programme until the end of December 2020. It will also ensure that all advice is provided by appropriate expert advisers.

 

Click here to access this support.

Online Training:
Display Screen Equipment Awareness Course

Working from home?  Is your PC or laptop set up correctly?  This course is aimed at users of display screen equipment (DSE).  

DSE is a term that covers a wide range of equipment. If it is not set up correctly, users are at increased risk from certain disorders. As an employer, you share the responsibility to keep people safe at work. That means undergoing relevant training and ensuring that rules are followed.

These courses are aimed at users of display screen equipment (DSE) and those responsible for assessing display screen equipment. A ‘user’, is anyone who regularly uses display screen equipment for a significant part of their normal work. In practice, if you use display screen equipment continuously for more than one hour a day, then you’re a ‘user’. So what do we mean by display screen equipment? The first thing most people think of is a computer monitor. But that’s not the only thing it refers to Display screen equipment could also mean laptops, tablet PCs, televisions, smartphones, CNC control pads, portable diagnostic screens or equipment containing cathode ray tubes, or CRTs. The Health and Safety (Display Screen Equipment) Regulations contain special directives covering DSE safety.

Both employers and employee-users have responsibilities under the legislation. These courses fulfil your statutory training obligations and covers among other things, the correct way to set up and use your display screen equipment safely. Reducing the risk of work related conditions.

This course can be undertake at any time and any place.

 

Merton Chamber of Commerce launches a suite of affordable online training to support employers in meeting their legal duties.

  • All courses are certified and are completed online.
  • Certificates will be issued upon completion.
  • Additional courses available upon request.
  • Course price: £35

Click here to book or contact info@mertonchamber.co.uk if you want more information.

Online Training:
Fire Marshal Course

The main outcome of this Fire Marshal training course, held by Merton Chamber of Commerce is to provide you with the knowledge to carry out the functions of a fire marshal.

Please note, this course also contains all of the content in the Basic Fire Awareness and Fire Extinguisher courses.

This course is available to you to undertake at any time and any place.

Merton Chamber of Commerce launches a suite of affordable online training to support employers in meeting their legal duties.

  • All courses are certified and are completed online.
  • Certificates will be issued upon completion.
  • Additional courses available upon request.
  • Course price: £35

Click here to book or contact info@mertonchamber.co.uk if you want more information.

 

Online Training:
Emergency First Aid at Work Refresher Course

The perfect follow up if you have already undertaken one of Merton Chamber of Commerce’s Emergency First Aid at Work courses.

This Emergency First Aid Refresher course will highlight some of the most common situations that you might come across and the actions that you can take to help.

 

Merton Chamber of Commerce launches a suite of affordable online training to support employers in meeting their legal duties.

  • All courses are certified and are completed online.
  • Certificates will be issued upon completion.
  • Additional courses available upon request.
  • Course price: £35

Click here to book or contact info@mertonchamber.co.uk if you want more information.

 

Online Training:
Mental Health Awareness Course

This course, held by Merton Chamber of Commerce will provide practical advice on supporting those with mental health conditions.

What is the difference between mental health and mental illness? This course covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions.

As well as providing some practical advice on how you can work effectively with those affected by these conditions.

This course can be taken at any time and any place.

 

Merton Chamber of Commerce launches a suite of affordable online training to support employers in meeting their legal duties.

  • All courses are certified and are completed online.
  • Certificates will be issued upon completion.
  • Additional courses available upon request.
  • Course price: £25

Click here to book or contact info@mertonchamber.co.uk if you want more information.

Merton Discretionary Grant Fund Scheme Opens for Applications

 

Small and micro businesses with ongoing fixed property costs may be eligible for a grant from the Discretionary Grants Scheme if they were not eligible for the Small Business Grant Fund or the Retail, Hospitality and Leisure Grant Fund.

This fund is significantly smaller than the previous coronavirus related grants and will only be available to support a small number of businesses in Merton.

Merton Council will administer the scheme in two phases and the deadline for phase 1 applications is 5pm on 24 June 2020.

 

For more information about eligibility and to apply, CLICK HERE 

We are hosting a webinar, 16th June 10-11am,  to assist businesses with understanding the qualifying criteria, in partnership with Merton Chamber of Commerce and Merton Council. Register for the webinar here.