In a glittering ceremony for the Travel Trade Gazette Awards 2026, Iglu.com won the Top Ocean Cruise Agency and the Top Ski / Snowsports Agency.
Iglu.com CEO David Gooch said,
I am so proud of the entire Iglu team. The last 12 months have been full of challenges, some predictable, some less so, and our cruise and ski sales continue to thrive, giving us the opportunity to create incredible travel experiences for everyone who holidays with us.
Following the event, Iglu Ski Managing Director Simon McIntyre said,
We are absolutely delighted to win the very first of these ski awards. Congratulations to all ski brands on the shortlist, and thank you to category sponsors Laax. This award is testament to our 27-year history, one in which we have never failed to innovate, and to deliver incredible ski holidays for our customers.
Why Iglu Won the Top Ocean Cruise Agency Award:
Judges said: “Celebrating 20 years of expertise, Iglu Cruise distinguishes itself as Europe’s largest online cruise agent, recently joining Flight Centre Travel Group in a milestone deal. The company’s level of investment in cutting-edge technology to support the customer journey, from an AI-powered knowledge bot to a shortlisting ‘Wish List’ feature, is impressive. From resolving complex mobility equipment disputes to handling sensitive mid-voyage crises, Iglu’s 120-strong expert team provides top-level service, bolstered by continuous crisis response drills. Combining record profits and extraordinary customer satisfaction rates with a move to low-carbon offices, Iglu Cruise sets a gold standard for the industry.”
Why Iglu Won the Top Ski / Snowsports Agency Award:
Judges said: “Iglu Ski has raised the bar in the past 12 months with a number of major innovations and investments. A move to a new office in Wimbledon has energised staff and fostered greater team togetherness, while Iglu has also partnered with no less than 20 new brands to provide exclusive perks to customers. There has also been expansion in North America with a new stream of hotels and the trial of an online chat solution to offer customers more communication channels day and night. Iglu’s strong focus on inclusivity and making skiing more accessible also shone through, such as its partnership with Disability Snowsport UK to train staff.”
Iglu.com launched 26 years ago and is now Europe’s largest online travel agent for cruise and ski holidays, with offices in Wimbledon Quarter. The pioneering, multi-award-winning Iglu Cruise offers millions of holidays from 3,000 ports to 30 incredible destinations worldwide, and is the primary partner for all major cruise lines. Iglu Ski offers over 280 ski resorts across 18 countries and three continents. Iglu offers unique, fast and easy online search and booking, and personal, unbiased advice from the 120-strong expert team.